隱私政策
1. 簡介
natural.hk（下稱「我們」或「本公司」）非常重視您的個人隱私。本政策旨在說明我們如何收集、使用及保護您在訪問我們網站時所提供的個人資料。
2. 資料收集
當您在我們的網站登記成為用戶、購買產品或諮詢健康建議時，我們可能會收集以下資料：
- 身份資料： 姓名、聯絡電話、電郵地址。
- 送貨資料： 收貨地址及聯絡人資訊。
- 付款紀錄： 交易日期、金額及付款方式（如 Payme, FPS, Alipay）。
3. 資料用途
我們收集的資料將用於以下用途：
- 處理訂單： 安排送貨（透過順豐速運）及發出訂購通知。
- 專業服務： 提供個人化的產品諮詢與健康建議。
- 會員管理： 管理 VIP 會員折扣優惠及消費紀錄。
- 客戶溝通： 透過電郵或 WhatsApp 通知訂單進度或物流編號。
4. 資料披露與共享
我們承諾不會向第三方出售您的個人資料。但在必要情況下，我們可能會將資料分享給：
- 物流夥伴： 提供您的地址與電話予順豐速運以便送貨。
- 法律要求： 應執法機關或法律程序的要求披露相關資料。
5. 資料安全
我們採取合理的技術措施保護您的個人資料，防止未經授權的訪問或洩露。請注意，所有網上付款均在安全的第三方支付系統中進行（如 PayPal），本公司不會儲存您的信用卡完整資訊。
6. 您的權利
您有權查閱及更正您的個人資料。如需更新資料或取消訂閱行銷訊息，請透過 WhatsApp (852) 9654 6732 與我們聯絡。
Privacy Policy
1. Introduction
natural.hk (“we”, “us”, or “the Company”) highly values your personal privacy. This policy explains how we collect, use, and protect the personal information you provide when visiting our website.
2. Information Collection
When you register as a user, purchase products, or seek health consultations on our website, we may collect the following information:
- Identity Data: Name, contact number, and email address.
- Delivery Data: Shipping address and contact person information.
- Payment Records: Transaction dates, amounts, and payment methods (e.g., Payme, FPS, Alipay).
3. Use of Information
The information collected will be used for the following purposes:
- Order Processing: Arranging delivery (via SF Express) and issuing order confirmations.
- Professional Services: Providing personalized product consultations and health recommendations.
- Member Management: Managing VIP member discounts and consumption records.
- Customer Communication: Notifying you of order progress or tracking numbers via email or WhatsApp.
4. Disclosure and Sharing
We pledge not to sell your personal information to third parties. However, when necessary, we may share information with:
- Logistics Partners: Providing your address and phone number to SF Express for delivery purposes.
- Legal Requirements: Disclosing information as required by law enforcement or legal processes.
5. Data Security
We take reasonable technical measures to protect your personal data from unauthorized access or disclosure. Please note that all online payments are processed through secure third-party payment systems (e.g., PayPal); the Company does not store your complete credit card information.
6. Your Rights
You have the right to access and correct your personal information. To update your details or unsubscribe from marketing messages, please contact us via WhatsApp at (852) 9654 6732.